Ghana’s foremost Mobile Telecommunication Network, MTN Ghana has apologized to its customers over the disruptions they have been experiencing over the past few days concerning their data services and international outbound calls.
A press release signed by the Corporate Services Executive of MTN, Samuel Koranteng, explained that the situation was due to a double undersea fibre optic cable cut in Europe which has affected the West Africa Cable System (WACS).
According to the release all operators and customers in the West Africa region have been affected but MTN has already begun work to restore traffic through other channels and therefore reassures that services will be fully restored to customers soon.
Below is the full release by MTN Ghana.
MTN APOLOGIZES TO CUSTOMERS FOR DATA CONNECTIVITY CHALLENGES
January 17th 2020. MTN Ghana is aware of the issues affecting mobile data connectivity across Ghana and many areas in West Africa. This is as a result of a double undersea fibre optic cable cut in Europe. We are working with our international providers to restore connectivity as quickly as possible.
This situation is affecting all operators and customers in the West Africa region due to cut on the West Africa Cable System (WACS).The West Africa Cable system is an ultra-high capacity fibre optic submarine cable which links Europe, West Africa and South Africa connecting 14 countries over two continents.
MTN has already begun work to restore traffic through other channels and will continue to use alternative routes of connectivity and additional capacity to ease the congestion until the situation is resolved.
Assuredly, MTN will not rest until we have restored all services for our customers.
We sincerely apologize for the inconvenience and we will continue to provide updates and keep customers informed when the issue is fully resolved.
Corporate Services Executive